Hello, I’m May!

My name is Mayra Vendramim and I’m a User Experience Designer based in Amsterdam. I love to work with digital products and craft engaging user experiences to them.

Currently building the messaging experience @ Booking.com.

Projects

Guest Messaging @ Booking.com (2020)

This project is a mix and match of many initiatives I participated in or led since joining the Guest Messaging team in Booking.com.

Packages @ Booking.com (2019)

Side project exploring ways to allow properties to offer and sell packages on Booking.com

99 - New riding experience (2017)

This project is a redesign of the riding experience for passengers who used the 99 apps. The goal was to reduce the cancellation rates and foster communication with the drivers.

99 and DiDi localization (2017)

When DiDi Chuxing acquired 99, it needed to integrate it with its ecosystem. In this project, we investigated the solution offered by DiDi and how our Brazilian users perceived it.

HE:labs website (2015)

HE:labs is a company that develops digital products. The goal of their new website was to reposition them in the market as a premium company

Experience

  • 2018 - Current

    UX Designer - Mobile Apps @ Booking.com

    • I'm part of the team that builds the messaging experience for Booking.com guests. That includes not only the chat interfaces used by millions of users, but also other tools that automate communication between guests, properties, and customer support agents.
  • 2016 - 2018

    UX Designer @ 99

    • 99 is the biggest Brazilian mobility company and our first unicorn 🦄. I dedicated most of my time there designing products for our passengers, dealing with challenges spread throughout the whole journey—from onboarding to trip review.
  • 2015 - 2016

    UI/UX Designer@ HE:labs

    • Development of digital products for startups and big companies, acting since the discovery phase, sketching wireframes, researching personas and defining user flows, till the conception of high fidelity mockups and prototypes
    • Planning and execution of remote usability tests

  • 2014 - 2015

    User Interface Designer @ Agivis

    • Conception of user interfaces for web and mobile apps for a diverse array of clients
  • Academics

    • 2010 - 2015

      Graphic Design @ UTFPR - Federal University of Technology

    • Q4 2014

      Interactive Design and Game Development @ SCAD

      Visiting Student with an scholarship from the Brazil Scientific Mobility Program

    • 2013 - 2014

      Graphic Design / English as a second language @ SUNY New Paltz

      Visiting Student with an scholarship from the Brazil Scientific Mobility Program

Skills

ic-ux

UX

  • Planning and moderating user research sessions

  • Elaboration of user testing scripts and analysis of results

  • Working with different sources of user data, qualitative and quantitative to improve or create new experiences

ic-ui

UI Design

  • Wireframing and prototyping

  • Creation of high fidelity mockups

  • Creation of visual design guidelines

ic-others

Others

  • Experience in agile environments, working closely with product managers and developers

  • A/B test planning

  • Planning and facilitation of ideation sessions for small groups

Contact

If you want to work together or just want to say hi, please send an email to mayra@hey.com or contact me through the social sites listed below :)